Stones set in some settings are incredibly small and delicate. This can happen due to normal wear and tear or if one is not careful with the jewellery item. Within 3 months of purchase, we will replace the stone at no charge. After 3 months, there will be a repair fee and a stone replacement [...]
Our courier delivers throughout South Africa at R100 per parcel.
We need a physical address for all shipping. We do not ship to PO Boxes. We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your order and then notice that the address details are incorrect, please contact us immediately: sales@mocollective.com Tracking numbers will be emailed to [...]
All our pieces are made to order, please allow up to 10 working days for processing and manufacturing. Once your piece is complete, and paid for, it will be shipped. Shipping takes around 3 to 5 days. If you need your order in a rush, please contact us at: sales@mocollective.com and we will try our best [...]
Our studio is based in Pretoria, if you are in the area please feel free to contact us : sales@mocollective.com to set up an appointment for collection.
We cannot take responsibility for jewellery that has been damaged due to neglect (eg. misshapen earrings or rings, broken chains). We will however gladly repair/replace items that have broken due to a manufacturing fault (eg. broken solder seams, weak chains). *The replacement of chains are R100+ With regards to items getting damaged while being shipped, [...]
If your ring is the incorrect size we can resize it for you at a flat rate of R250. *Please note all shipping costs are your own responsibility. We are based in Pretoria, please feel free to contact us at: info@mocollective.com if you wish to set up an appointment to have your ring resized.
The best and most accurate way to get your finger measured is to visit your local jeweller, and then send us your exact size. We are based in Pretoria, please feel free to contact us at: info@mocollective.com if you wish to set up an appointment for us to measure your finger size.
Unfortunately we do not take returns on any products. We can however exchange pieces, you will be given a store credit that you will be able to use towards your next order. We will exchange pieces under the condition that they are: unworn and undamaged and are sent or brought back within two weeks of [...]
We design and manufacture pieces for special occasions, gifts and custom-made pieces reflecting peoples personal styles. Contact us at: info@mocollective.com if you wish to set up an appointment (commission consultations are by appointment only). Please allow up to 5 working days for a response. *We reserves the right to say no to any commission orders for whatsoever reasons arising. [...]